Member Onboarding Committee: Deliverables

The Member Onboarding Committee manages retention and onboard efforts for new members in the following ways:

• Follows up with new members to ensure they are taking advantage of membership benefits. Outreach can include email and/or phone call follow-ups. A list of talking points is prepared by the Executive Director in advance, and frequently asked questions are tracked for future reference. 
• Manages New Member Orientation events and/or activities at or before the conferences (virtual or in-person).
  • Works with the Executive Director to determine timing based on the overall conference schedule. The Executive Director manages all logistics, including technology platforms for virtual events.
  • Creates content for the sessions, utilizing information from previous years’ events. Sends the content to the Executive Director for review and approval before finalizing. Note: The Executive Director will introduce each event at the beginning.
  • Develops networking activities for members to get to know each other and learn about the organization.
  • Works with the Board Liaison to coordinate the board’s involvement in the events as appropriate (particularly at the Global Conference if it's in person, since most board members will be in attendance). Involvement typically involves an introduction at the beginning, and then a few board members staying for more interactive participation throughout the event if feasible.
• Coordinates additional onboarding activities as needed and determined by the committee, which may include introductory webinars, virtual coffee chats, FAQ's, etc.
  • Works with the Executive Director to determine timing based on the overall organization schedule. The Executive Director manages all logistics, including technology platforms for virtual events.
  • Creates content for the sessions, utilizing information from previous years’ events and new member feedback. Sends the content to the Executive Director for review and approval before finalizing.
  • Develops networking activities for members to get to know each other and learn about the organization.